Privacy Policy

NUVELLA — Last updated: September 5, 2026

1. Information We Collect

When you place an order or contact us, we collect the information needed to serve you:

• Name and shipping address
• Email address and phone number
• Order details and payment confirmation (payments are processed securely by our payment providers — we never see or store your full card details)
• Basic browsing data (device, pages visited) via cookies

2. How We Use Your Information

• To process, confirm, and deliver your orders
• To provide customer support and order updates
• To improve our store, products, and shopping experience
• To send occasional offers if you opt in — you can unsubscribe anytime

3. We Never Sell Your Data

NUVELLA does not sell or rent your personal information to anyone. Ever.

4. Sharing With Trusted Partners

We share only the data strictly necessary with partners who help us operate: shipping carriers and fulfillment partners (to deliver your order), payment processors, and analytics/advertising platforms such as Meta, TikTok, and Google (in aggregated or pseudonymized form).

5. Cookies

Cookies help our store function properly, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as intended.

6. Data Security

Your data is stored on secure, encrypted infrastructure provided by Shopify. All transactions are protected by SSL encryption.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. California residents have additional rights under the CCPA/CPRA, including the right to know what personal information we collect and the right to opt out of its sale or sharing (as noted above, we do not sell your data). To exercise any of these rights, simply contact us.

8. Contact Us

Our team is here to help with any question about your order.

• Email: [TO BE COMPLETED]
• Phone / WhatsApp: [TO BE COMPLETED]