Return & Refund Policy

NUVELLA — Last updated: September 5, 2026

1. Return Window

You may request a return within [TO BE COMPLETED] days of receiving your order. After this period, we are unfortunately unable to offer a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging, with any seal intact
• Accompanied by your order number or proof of purchase

3. Hygiene & Personal Care Exception

For health and hygiene reasons, personal care items that have been opened, unsealed, or used cannot be returned. This protects every NUVELLA customer.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with a photo of the item and packaging. We will send a replacement or issue a full refund at no cost to you.

5. How to Start a Return

Contact us first — please do not ship anything back before receiving our confirmation and the return address. Once your return is approved, we will guide you through each step.

6. Refunds

Once your return is received and inspected, we will notify you and issue your refund to your original payment method within [TO BE COMPLETED] business days. Processing times may vary depending on your bank or card issuer.

7. Contact Us

Our team is here to help with any question about your order.

• Email: [TO BE COMPLETED]
• Phone / WhatsApp: [TO BE COMPLETED]